The FD was short handed today. I had to cover there. It was a mad house. Almost 150 check-outs and then a wedding party checking in. There were also other events we were hosting but not rooming. Only one person was scheduled. Even if the usual 2 people were scheduled I would have needed to help out. Then the phones were going spastic. Then there were problems with some of the guests wanting to change their room types after the reservations had already been filled. We couldn't do it. I had a couple of really bad calls. Not all of them were assholes AND idiots but one was.
This guy called me for directions during the height of early a.m. check-outs. I was doing my best to assist him while simultaneously checking out guests (which was already rude, but he REFUSED to hold for a minute). He wanted to know how to come here from Chicago without using the toll road.
"Sir I don't travel much, I only know the toll road route"
"You shouldn't work in a hotel if you don't travel!!!!!!!!!" (the guy was shouting)
"I'm sorry Sir, I'm actually an accountant, I am just assisting the front desk for a moment" (I'm thinking you don't have to be dead to work in a morgue) "If you'd like, I can have the valet-driver call you when he gets back"
"YOU MEAN TO TELL ME YOUR DRIVER IS NOT THERE!!!!!"
"I'm sorry Sir" (I'm thinking our driver is DRIVING and that this is a hotel not mapquest)
"I want to talk to your manager!!!!" (its barely 8 a.m., management doesn't come in until 9 a.m. just like most businesses, I was early today).
"I'm sorry Sir, but my manager is unavailable right now, however she will be available later this morning"
"YOU AREN'T ANY HELP AT ALL!!!! FINE I WILL TAKE THE TOLL
ROAD. WHICH EXIT?!?!"
"Just a moment Sir, I want to verify that" (I didn't want to send him down the wrong exit since I've never driven from Chicago to here....he already knew I didn't travel)
"JESUS CHRIST...YOU MEAN YOU DON'T KNOW!!!!!! I want YOUR name and the name of your Manager!!!! (I could hear him whipping around traffic, the man was driving, bitching me out on the phone, obviously had NO idea of where he was going and now he was taking notes....and he is acting like I am stupid?)
"It is either 77 or 78, I just want to be sure I give you the right one Sir. My name is TRESSA (spelled it at his request) and my manager is _________."(Her name didn't need spelled because it is common.)
"What is your LAST name???" (as if I was holding out on some big secret)
"Well , Sir, my last name is Bailey" (I spelled it in case he was even dumber than I thought), "but my first name will be all that is needed, I am the only person with that name here." (as far as I know the only other person within a hundred miles of me with that name is dead. I was named after her).
"I just don't want there to be any mistakes" (oh yeah....he was a real M-F-er... this one)
"One moment Sir, let me verify that exit. (I ask my very busy co-worker which one while he is busily huffing and puffing into the phone so I will know how irritated he is.) "77 Sir"
"FINE. and THEN WHAT?!?!"
"I don't understand Sir, what do you mean by then what?" (I don't know if he wants further directions or instructions as to how to check into our hotel).
"WHICH WAY DO I GO AFTER I LEAVE THE EXIT!?!?!?!?!" (the man is LOOKING for a heart-attack) He didn't need to get all "huffy" about it.
Well of course I know there is only one way he can go without breaking any traffic laws, I know where I wished he would go... I'm trying to come up with the best way to make him feel like less of an idiot than telling him this and that you can see the city from exit. We are the tallest building in town, you can see us from there. I paused just a moment too long, I think, thinking about how to put this into words without offending him....I could hear him huffing and puffing again.
"CAN I speak to a manager?!?"
"I'm sorry sir, but our offices open at 9:00, you can speak with my colleague though, if you wish."
"Let me talk to her then, AT LEAST SHE KNOWS WHICH EXIT!"
"I'll have to put you on hold for just a moment Sir." He was grumbling about stupid bitches as I placed him on hold. My coworker did not appreciate me passing the buck, but she was MOD. She took the call.
He was just as mean and rude to her. I don't think she had to spell her name out though.
She ended the conversation (after she had, even more painstakingly than I, explained how to get here from there....and she travels a lot!...the guy was an idiot) with 'Thank you for choosing our hotel, Sir! I certainly hope you enjoy your stay. We look forward to having you here!"I knew she meant every word of it.
NOT!!!! (but the girl deserves an Academy Award!)
THANK GOD I HAVE THE WEEKENDS OFF.
All day at work it was stuff like this, not as bad....but stupid stuff all day long. I ended up bringing work home just so I could get the heck out of there after another long day (9 hours..most of them on my feet).
So now I don't even feel like going to the grocery store. I managed to keep my spirits up all the way home. I just know though, that something bad is going to happen...something stupid, like my pocket will get picked, if I leave this house. Looks like its going to be grilled cheese for dinner!
Thank God tomorrow is a brand new day.
I need another cappuccino.
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